Now we have come to the meat and potatoes about using Twitter to help you achieve your business communication goals.  I say that you need to have a lot of tenacity to stick to going after building relationships with people that you meet on Twitter.  It is a major mind shift.  No longer are we just networking in person trying to get an introduction to someone important to our publicity strategy.  Now we need to understand how to play well with others on the digital playground or else we may not have many friends.

Use Twitter to connect with anyone you want.

Millions of people have a Twitter profile.  It can seem like a daunting task to really get to know anyone.

How do you connect and build relationships using Twitter?

Use Twitter to earn attention by establishing that you know what you are talking about.  You could:

Be the first to let the media know something is happening in your industry.

Be the first to report any news that you see along the way. It may seem unrelated to establishing your expertise but think about it like this, the squawking bird gets the attention.  The point is to just get used to using Twitter frequently and to get people following you because you are interesting.

Start blogging!  Twitter and blogs make a perfect pair.  Make sure your blog has an RSS feed so that it can be automatically tweeted whenever you create a new post.  Blogging is another way to be seen as the expert and it gives you the forum to put that expertise on display.

Give away information.  Write e-books, conduct surveys and give away the results in the form of a white paper or a PowerPoint presentation.  To get the most traction out of giving away information you should set it up like this: 

Create the content and build a landing page for it on your site,

Tweet the link to that landing page,

On the page, ask the person to fill out a form that ask for simple information (email the most important)

Let them download the content

Use Twitter to gain intelligence about the people with whom you want to connect.

After you follow the person, then go deeper.  You could:

Check their Twitter profile for links to their other places.  Are they on LinkedIn, FaceBook or do they blog?  Use the information to find out other places where you can connect with them a little closer.  For example, are you a 1^st, 2^nd, or 3^rd connection with them on LinkedIn.  You’d be surprised how many times you’ll find that you are already closer to the person than you know.

Notice what the people you want to connect to tweet about and find ways to involve yourself in the conversation.  Do they have a question you can answer or do you share a real love for dogs.  What can put you on common ground so your conversation will be natural.

Do you remember all those business cards in your desk drawer?  Get them out and try to find the people you’ve met in person on Twitter.  This will extend the conversations you started having in person.

Here’s a few tips that will help you play well with others on Twitter.

It’s about the business of being human, reaching out to people and creating community.

It’s ok to form communities outside of the ones under your own control.  For example, subscribe to someone else’s blog and really participate.

Always be humble. You’re not really the owner of your brand.

Listen and acknowledge.  Participation will help your community grow.

We’re talking about Twitter but building community is not about where. When you met people on Twitter you will find that they may be more visible on other sites and you’ll want to be willing to connect with them where they actually are.

Don’t you hate being at a party or event and end up talking to someone all night who just talks about themselves or who you feel only wants relationships as long as they are making money from you?  Once your basic needs are met, then the pursuit of happiness becomes more important.  In your desire to connect with people (and make money), think more about bringing happiness. Everybody needs that.  Listen to Tony Hsieh, CEO of Zappos.  He explains this much better and his company is one of the best examples of good use of social media and creating company cultures that work (community).  Tony was interviewed on HP’s Input | Output program.

You can’t outsource community building.  Don’t give it to interns or outside workers.  You can outsource some of the administrative work like setting up the profiles or dashboards, training, or research.  However, do use consultants to help you develop the strategy and tools you will use so you don’t waste time figuring it all out.

Should you separate your personal life from your professional life?  The lines are blurring but you need to think about whom your main audience is so can tailor your online message.  Everything about you does not have to be broadcast.

Are you using some unique ways to connect with people on Twitter?  What are you doing?  We all want to know!

If you’re like me, I love some parts of my job while other parts I would rather not deal with.  Take the whole subject of search engine optimization or SEO for example.  As a marketer, I know that the internet has changed forever the way we find business.  Yes, we will still use more traditional methods such as print, TV, and radio, however, the traditional married the new media and now they can’t get divorced!  They are linked forever.

SEO has always been the toughest part of my job as a marketer.  Yet, I know that it is a part that I must master at least to the point of understanding the definition of such terms as search engine results page, meta tags, H1 headers, and link building, just to name a few. 

Why is this important to a marketer?

It’s important because when people are in search of a product or service the internet is the first place they’ll turn to find it.  Will they find my clients?

Being found online is simple but not as easy as it might seem.  The most important thing to remember is this:

 Online sites must be a friendly as possible to the bots and spiders that go hither and yonder all over the world wide web looking for information to give to those who keep asking for information.   This may be giving away my age but, do you remember a movie that was very popluar many years ago called Short Circuit?  The scenario is that the military creates these robot warriors and one gets fried by lightening causing it to dump all it’s input.  For the first part of the movie, the robot just goes over the city looking for input (information).  As it gets more input, it starts to sort it into relevant themes and blurts it out whenever it recognizes a relevant prompt.  That’s what a search engine does!

Now, search engine friendly sites have three major threads in common.

They use relevant keywords.

A keyword is a word or phrase that the person who is search for something online will use in the search engine browser in the hope that a list of relevant sites will be displayed for them to explore.  It’s important to remember that the use of keywords is an on the page and off the page effort.  On the page, keywords can be used in titles, headers, and links, and the body text.  Off the page, keywords can be found in meta tags, title tags, the URL, and other digital assests such as Micorsoft Word documents or YouTube video.  The biggest mistake when using keywords is just being random and stuffing the words on a page. 

A good quantity and quality of inbound links.

Inbound links are any other site that uses your URL on their site.  Having great inbound liknks is a way for one site to align itself with another one.  For example, an insurance company might want to have a link back from a major, well-respected car dealer.  Some one looking for a car online might need to have new insurance too and find it very convenient to use the links it finds associated with the dealer’s site.  Plus, if the car dealer is well-respected then the insurance is well-respected by defualt.

Fresh content on a regular basis.

Search engines thrive on change.  New content, links, videos, photos, or whatever is new will attract bots and spiders to crawl a particular site over and over and deliver that site in the search engine results list.

Now before I lose you as you drift off to sleep, go ahead and hit play on the video below.  This is one o f the most user friendly talks on the subject of SEO that I have heard.  It is part of a class that Lee Odden of Top Rank Marketing delivered through Hubspot’s Inbound Marketing University.

SEO Crash Course to Get Found (GF102)

In this video interview search marketing expert explains the value of both free and fee-based keyword tools. These tools help you find the search terms that are actually being used by people to find things on the web so you can optimize your online marketing. She discusses the Google Keyword Tool, that shows search numbers and search trends month by month over the year.

Link for Original Post

I always have the most awesome times whenever I go to Lipscomb University.  Recently, the career development center hosted a seminar called “Social Media Revolution”.  Believe me, if you don’t think that a big change is happening with how people choose to communicate these days, then you will need an intervention, my friend.  Social media tools are revolutionizing people’s habits in how they use the internet and what they now do when they go online.

Now there’s no way I can tell you everything I heard at this seminar.  It was jam packed with useful information.  But, I’ll try to hit the high points.  In this post, I’ll tell you about the first presenter then in a subsequent post I’ll finish up with the last two people.  I said it is a lot of information!

The seminar was lead by three people who are very knowledgeable about social media tools and how to use them.  First up, was Bill Seaver from MicroExplosion.  He reminded me of Anderson Cooper!  He’s just perfect; not a hair out of place.  And he really knows marketing in the social realm.  Then there was Rob Robinson, director of social media for McNeely, Pigott & Fox.  He is a like the CIA agent of all things social media for the company specializing in strategy, tactics and policy.  He’s not scary, just well informed.  And, the last speaker was Kate O’Neill of Meta Marketer.  Smart doesn’t even begin to describe how well she understands web analytics.  Imagine the funny and quirky Sandra Bullock with brains by Microsoft.

First up was Bill.  He answered the most commonly asked questions from the people who are sitting on the sidelines wondering if they should get into the social media game. (and if they do, how deep.)  Those questions are, “Why? & Who?”.   The reason for Why is simple.  Over 70% of Americans are using some type of social media tool.  By the time you read this that number will be higher.  This statistic includes your customer evangelists and your haters.  Plus, many Americans believe that the companies they want to buy from should be present somewhere online.   There is a mind shift taking place just like it did when the internet was first introduced to the population at large.  Some of you may be significantly younger than me so you wouldn’t remember when people were skeptical about using email and thought it was a time waster and not as personal as a phone call or letter.  Yes, there was life before email!  Now look at us!  I have at least 3 email addresses that I actively use on a daily basis.  If I can’t find you on the internet, I won’t try to find you any other way.  I have a feeling that I’m not alone in that.

For businesses, which typically want to understand how to use social media tools in marketing, the question becomes “how do I get attention in the social media space?”.   Bill says he learned all he needs to know about that from an old children’s song, Old MacDonald Had a Farm.  I can hear you singing it now.  E.. I .. E .. I… OOOOOO!  Well, we don’t care about what he had on his farm but that little chorus is the formula for producing valuable content that will grab your readers attention in cyberspace and keep them coming back to possibly work with you.  On the internet people mainly want to be Educated, Inspired, Entertained, Informed, or Outraged.  In other words,  EIEIO’d.   The old marketing model of telling people how much they will like you and your product in a controlled, distant manner is an old school mindset.  It’s quickly being replaced by transparent, informal, collaborative, and conversational communication.   Increasingly, people are filtering out the plain old advertising messages in favor of something more stimulating and engaging.

The other subject Bill touched on is the issue of who do you want to build a conversation with online.  He told this great story about a blogger who was telling her audience about the new Bible that she had received as a gift.  This lady really loves Bibles, especially the way that new leather smells.  In her post, she said that she could never work at a place like Lifeway Christian Bookstore because she would be fired for sniffing the Bibles!  Ok, that’s really funny!  However, Lifeway’s social media consultant saw something more.  When they checked out this lady’s blog it turns out that she has a fairly high number of people subscribing to it.  With the way she loves Bibles, she is already possibly a raving fan of a number of Bible selling stores.  So what could Lifeway do to differentiate themselves from the others?  Here’s what happened.  One of the execs from Lifeway sent her a brand new Bible with this note written on the outside of the package: Yummy smelling Bible inside.  She was floored and delighted and talked about this on her blog causing many people to contact Lifeway looking for yummy smelling Bibles!  How much did that promotion cost them?  About $10 and the cost of mailing the package! 

So the point for you is to take your time to listen to the conversations that are going on in whatever social media realm you choose to occupy.  Listen for people who are in agreement with what your company produces.   Find ways to get into a conversation with them to build relationships and create streams of conversation about your company.  As Bill put it, find your Bible sniffers.  It’s still networking … on steroids!!!!   One other great tip that Bill shared is to be prosonal.  That’s professional plus personal.  (Yeah, he made that up.  But it works.)

Tune in next time, when I share the nuggets of inspired thought that flowed from Rob Robinson and Kate O’Neill. 

So here’s the discussion question:  Do you know why you are using the social media tools you chose?  Who are your Bible sniffers?