Now we have come to the meat and potatoes about using Twitter to help you achieve your business communication goals.  I say that you need to have a lot of tenacity to stick to going after building relationships with people that you meet on Twitter.  It is a major mind shift.  No longer are we just networking in person trying to get an introduction to someone important to our publicity strategy.  Now we need to understand how to play well with others on the digital playground or else we may not have many friends.

Use Twitter to connect with anyone you want.

Millions of people have a Twitter profile.  It can seem like a daunting task to really get to know anyone.

How do you connect and build relationships using Twitter?

Use Twitter to earn attention by establishing that you know what you are talking about.  You could:

Be the first to let the media know something is happening in your industry.

Be the first to report any news that you see along the way. It may seem unrelated to establishing your expertise but think about it like this, the squawking bird gets the attention.  The point is to just get used to using Twitter frequently and to get people following you because you are interesting.

Start blogging!  Twitter and blogs make a perfect pair.  Make sure your blog has an RSS feed so that it can be automatically tweeted whenever you create a new post.  Blogging is another way to be seen as the expert and it gives you the forum to put that expertise on display.

Give away information.  Write e-books, conduct surveys and give away the results in the form of a white paper or a PowerPoint presentation.  To get the most traction out of giving away information you should set it up like this: 

Create the content and build a landing page for it on your site,

Tweet the link to that landing page,

On the page, ask the person to fill out a form that ask for simple information (email the most important)

Let them download the content

Use Twitter to gain intelligence about the people with whom you want to connect.

After you follow the person, then go deeper.  You could:

Check their Twitter profile for links to their other places.  Are they on LinkedIn, FaceBook or do they blog?  Use the information to find out other places where you can connect with them a little closer.  For example, are you a 1^st, 2^nd, or 3^rd connection with them on LinkedIn.  You’d be surprised how many times you’ll find that you are already closer to the person than you know.

Notice what the people you want to connect to tweet about and find ways to involve yourself in the conversation.  Do they have a question you can answer or do you share a real love for dogs.  What can put you on common ground so your conversation will be natural.

Do you remember all those business cards in your desk drawer?  Get them out and try to find the people you’ve met in person on Twitter.  This will extend the conversations you started having in person.

Here’s a few tips that will help you play well with others on Twitter.

It’s about the business of being human, reaching out to people and creating community.

It’s ok to form communities outside of the ones under your own control.  For example, subscribe to someone else’s blog and really participate.

Always be humble. You’re not really the owner of your brand.

Listen and acknowledge.  Participation will help your community grow.

We’re talking about Twitter but building community is not about where. When you met people on Twitter you will find that they may be more visible on other sites and you’ll want to be willing to connect with them where they actually are.

Don’t you hate being at a party or event and end up talking to someone all night who just talks about themselves or who you feel only wants relationships as long as they are making money from you?  Once your basic needs are met, then the pursuit of happiness becomes more important.  In your desire to connect with people (and make money), think more about bringing happiness. Everybody needs that.  Listen to Tony Hsieh, CEO of Zappos.  He explains this much better and his company is one of the best examples of good use of social media and creating company cultures that work (community).  Tony was interviewed on HP’s Input | Output program.

You can’t outsource community building.  Don’t give it to interns or outside workers.  You can outsource some of the administrative work like setting up the profiles or dashboards, training, or research.  However, do use consultants to help you develop the strategy and tools you will use so you don’t waste time figuring it all out.

Should you separate your personal life from your professional life?  The lines are blurring but you need to think about whom your main audience is so can tailor your online message.  Everything about you does not have to be broadcast.

Are you using some unique ways to connect with people on Twitter?  What are you doing?  We all want to know!

So, I’m reading the blogs that I subscribe to when I run across this very good one from Amber Naslund.  She’s the Director of Community for Radian6.  In the post titled, The Quest for Firm Answers, she says, “I’m finally going to answer some of the questions that have been burning in your mind. The ones that your boss is demanding. The ones you say you aren’t getting from books or blogs or conference sessions. Ready?”

Are you ready?  Go to her blog post by clicking on the title above to see what her answers are.  I think you’ll be surprised!

Burson-Marsteller recently released the results of a survey they conducted to determine where companies engage the most using social media tools.  The study indicates that 79 percent of the largest 100 companies in the Fortune Global 500 index are using at least one of the most popular social media platforms: Twitter, Facebook, YouTube or corporate blogs.

It’s interesting to find that companies are not just posting and tweeting randomly.   Real conversations are going on.  

For an evidence-based approach to social media, the reports suggest the following 9 tips:

1.  Monitor your own, and your competitors, social media presence.

2.  Get top management “buy-in”. 

3.  Develop a social media strategy.

4.  Define and publish a social media policy.

5.  Develop internal structure.

6.  Contribute to the community.

7.  Participate in good times and in bad.

8.  Be perpared to respond in real time.

9.  Beyond monitoring, measure the impact of social media engagement.

You don’t have to be a big company to harness the power of social media engagement.  The rules are the same for any size business.  In fact, social media has leveled the playing field in such a way that a small company or individual can have the same kind of reach as a bigger company by using social media tools.   But you do have to follow the rules.  If you are the top management then you must agree with yourself that you will be committed to using the social media tools you select.  Do publish your social media policy even if you are the only one who will see it at first.  This will give you a guide to help you remember what you said you would do.  Don’t think that just because your business is local that you don’t have competitors.  You do.  Social media tools provide a great way of finding out what they are doing.

So, what is your social media tool of choice?  How is your engagement through that channel improving your business outcomes?  Have you performed a social media checkup lately?

Social media monitoring. That’s the little stepchild of social media. Yet, it is also the most needed member of the social media family. Without monitoring, how will you know if what you are doing is working or producing the outcomes that you are expecting. Simple answer, you won’t know. As William Hung, so famously put it, I too have no formal education with most of the tools that I am using. I’m just doing my best. But that’s what’s so great about what we are experiencing these days due to the rise of the internet and especially web 2.0 and social media tools. We can learn it if we choose to put in the time and energy required to research.

A question that comes up when I’m talking to people about social media is how do you monitor and measure your efforts in social media. This is a great question and it is one that I am working on answering for my own business. I’m just a little person trying to define what I do now in this new economy. Can anybody relate? What I know for sure is that web 2.0 and social media give me a leg up that I didn’t have previously. Now I can use the skills that I acquired while working for various corporate entities to establish myself as an authority of my trade a lot easier than say 3 years ago. Social media has given me reach at a cost I can afford.

So, I’d like to invite you to go on a journey of learning with me as I work on understanding how the heck I’m supposed to monitor and measure social media.  Today, we’ll start with a little video from Frank Eliason, Comcast’s twitter boy wonder. In the video he shares his insight about ROI for social media and how engagement changes your online reputation. Who doesn’t know by now that Comcast has used Twitter to completely change its reputation going from having the worst customer service to now being a case study for great customer service. And it started with learing how to listen and respond. 

People are talking whether you care or not and sometimes words really can really hurt you.  Next post, we’ll discuss a tool that you can use for listening to social media talk.